Following the access to "national implementation of the Customer Satisfaction Unit", "Star Enterprise of Jiangsu Province, the user services", "Excellent Enterprise Quality Management in Jiangsu Province", "service brand-name enterprises in Jiangsu Province", "Jiangsu Province, engineering survey and design industry, integrity unit" After the Jiangsu Provincial Post and Telecommunications Planning and Design Institute Co., Ltd. November 15, 2009 was again rated as engineering survey and design industry in Jiangsu Province, "advanced unit in quality control."
As early as the beginning of 1998, the company in accordance with GB/T19001- ISO9001 "quality system design, development, production, installation and service quality assurance model," combining corporate practice, the establishment of a scientific, standardized quality control system in the national counterparts in the first through the ISO -9,001 international quality management system certification. In 2006, the company became the first enterprise communication design through quality, environmental, occupational health and safety of the "three integrative" management system certification unit. In recent years, the company conscientiously sum up the quality control on the basis of operating experience, combined with characteristics of their products, actual production, environmental requirements, employee occupational safety and health protection, etc., improve the quality of policy, environmental policy, occupational health and safety policy, quality objectives , environmental objectives, occupational health and safety objectives, organizational structure, resource allocation, identify customers, interested parties requirements specification, and constantly for its suitability, adequacy and effectiveness, organizational review and revised to meet the quality / environmental / occupational health and safety management is deepening and development needs. In product quality and service quality, the company's eight major areas of management by objectives. To conduct an annual assessment goals, including the service commitment, customer focus, quality assessment, project awards, the rate of customer complaints, customer complaint rate of customers, clients pay a return visit, the effectiveness of quality system, quality, cost, etc., and then subdivided into more than 60 indicators, one by one to promote the implementation.
Company "tailor-made" a series of measures, methods and documentation, to create "the process of fine" to form a "final products" to provide strong protection. Established to achieve create "quality engineering" system, that is, management by objectives → Excellence Program (program) → processes → boutique implementation and monitoring of results and continuous improvement → achieve the ultimate quality engineering. Taken in the quality process control hierarchical management, and hierarchical control approach and the eventual realization of a "fine project" to provide guarantee. Quality control in the design, the company's focus on project management, in the process on the interlocking and comprehensive surveillance. The designer shot to go through the text: self-test in each school → → → approval → departmental audit standard approved by the quality inspection → →'s standard inspection before publication. Design documents in the publication, the publication of room will be the "design document quality survey letter" design documents attached to the back of Party A, such as any comments on the design can be in the "design document quality survey letter" to fill out and send in their engineering department for processing ; for new entrants to the market, engineering and technology to the Party also issued for the project paper surveys the design quality of the documentation letters, tracking project quality; in the annual mid-year and year-end, engineering technology department to send to the Party, "Quality of design documents letter, "thereby effectively enhance the quality of service. The Quality Management Association, Jiangsu Province, third-party survey commissioned by the company customer satisfaction rate of 96%.
|
Corporation News