Company 2009 has received China telecom, China mobile, China unicom and more than 100 closure letters of commendation and operators, and many trophies, MEDALS in provincial industry introduced innovation, customer service, the enterprise culture and other aspects of the experience
"The silver trophy as customer praise than gold, silver customer praise." Jiangsu planning institute limited liability company general design personnel take the customer as the center, providing customers with civilization, high quality, and high efficiency, and standardized services. 2009, the company has received China telecom, China communications services company, jiangsu, guangdong, jiangsu mobile telecommunications, moving, moving characteristics of shandong telecom, Inner Mongolia telecom, heilongjiang telecommunication etc. More than 100 customers letter sealed The company won the national advanced communication design enterprise, the satisfaction of users of engineering advanced unit, the national youth civilization, high-tech enterprise of jiangsu province, jiangsu provincial civilized unit ", "customer satisfaction" star enterprise of jiangsu province, jiangsu quality excellent management enterprise, 2009 in jiangsu famous brand enterprises and service, jiangsu engineering survey and design industry credit enterprise, jiangsu engineering survey and design industry quality management, advanced unit in many honors such as provincial industry development innovation, customer service is introduced, and the experience of enterprise culture, etc.
The company is committed to the development and information network for communications consulting service in China, design communication service company, one of the core enterprise design consultation with complete qualification, advanced technology, complete business, good performance, extensive localization service network and unique integrated service mode, with a high-quality, have certain influence in the industry experts consultation service team, close to each big operators, group headquarters and the provincial and municipal level operator, has become the communications industry leader in the design and technical consultation service providers, comprehensive strength in the trade. In achievement and honor, "four" company, to build enterprise service brand. One clear goals: through the enterprise brand shaping, make the company become a first-class international influential telecommunication and building construction consulting, reconnaissance and design and system integration business, Namely a slogan: satisfying the needs of customers, create customer business opportunities and exceed customer expectations, clients, A fundamental: vigorously improving the quality of employees, Laying a foundation: grasp basic, tree, through "the youth civilization" and "zhigongzhijia" and "women ShiFanGang" and "service" for activities and star, establish a ideal, morality, culture and discipline of high-quality workforce, Make a card, namely through customer service satisfaction, build let all the enterprise brand recognition.
Company comprehensivelywill carry out "to DingGang accountability, hillock, quantitative criteria, officials said overall assessment" standardization management mode, one for all positions, clear standard, responsibility, work flow, longitudinal and transverse clear about the standard of three-dimensional management system. On the employee behavior standards for employees, professional ethics, to behave the principles and business behavior etc. Make that clear. Perfect "target responsibility system", "the consultant system", "service commitment system", "within specified time" wait for a series of effective system, every province, and in response to eight hours to 24 hours, and a comprehensive and dynamic management of customer service and supervision. Employees summarized "five not consciously make", namely "don't let customer service work here in my delay; do not let to deal with things here in my delay; do not let my mistakes in here; don't let customers in me; do not let neglected by jiangsu institute here in my image affected." with "zero distance" service, "zero defect" performance, "zero complaint" satisfactory results. Customer service concept penetration into the daily work, every phone Settings with service brand of greeting, office, conference room, hall hall texters are set service activity, publicity logo. In the employee handbook of enrichment "stand out, smiling service", and the content of 10 several speeches, grooming training. Into the company, visible to each department and polite, elegant face each a telephone company called, will feel a kind of active and enthusiastic service.
Promise, you must do it well! Production line worker courtyard consciously with his actions, maintaining the brand image of enterprise. Communications planning design service staff will be classified into "six services" : the information service network, service content, service specific responsibility overall service quality satisfaction, humanized service form, the rewards and punishment, and service. Mobile communications planning design for "five big action" : for customers, for the customer for all of the customers, clients, for the purpose of sorrow for the customer,. Planning design of southwest communications center, sincere service "customer", "customer communications planning design, is our project", "the heart communication planning design of service quality of creating distinctive activities. Network communication planning design staff a series of service experience: avoid saying "no", and what he can tell customers, In view of the customer more than standing up thinking, Active, not bad for their clients, only oneself not ready or not communicate well. Design personnel to the users of the technology for "recommended", rather than "expensive" technology, consider customer network "input-output relation", "the most economic" project, Using advanced technology, design QiuYang great greed for customers in saving energy, saving. According to statistics, a design personnel 2009 help customers solve the technical problem, for customers in more than 100 billion yuan savings, Pursue zero complaint, 2009 customer satisfaction rate rose 2 per cent year-on-year.
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